الإستبدال والاسترجاع

Return and exchange policy at Kazan At Kaza, we care about your complete satisfaction, and therefore we provide you with an easy and transparent return and exchange policy to ensure a comfortable and safe shopping experience. Return and exchange conditions: You can request a return or exchange within 3 days from the date of receipt. The product must be in its original condition, unused, and in the original packaging. Products damaged by the customer or used are not accepted. Please keep the purchase receipt or order number to facilitate the return process. How to request a return or exchange: Contact us via [phone number / email / WhatsApp] with the order number and the reason for the return. We will guide you through the next steps to complete the process easily and quickly. The refund will be made through the original payment method after inspecting the product, and it may take between 7-24 business days to appear in your account. Important notes: You may bear the cost of return shipping unless the mistake is on our part. Skincare and hair care products are not returnable if opened or used to ensure your safety.